DigitalGenius, a London, UK- and San Francisco, CA-based provider of an AI & human powered customer service platform, secures $4.1m from SalesForce, BloomberBeta et al.

DigitalGenius, the Level39 member which delivers an automated customer service platform based on AI and NLP, has raised $4.1 million from a group of institutional investors to broaden the adoption of its customer service bots.

In addition – the company has launched its Human+AI platform which automates routine conversations, delivering intelligent answers in collaboration with human agents.

The new investors include BloombergBeta, NovelTmT, Salesforce Ventures, Singularity Investments and Spider Capital – adding to a list of existing investors Lerer-Hippeau Ventures, Lowercase Capital, Metamorphic Ventures, RRE Ventures.

The company, which also has an office in New York, has raised $7.35m in total funding.

“There’s a significant shift in how companies respond to and communicate with their customers, thanks to the emergence of mobile messaging and social media,” said Mikhail Naumov, Chief Strategy Officer at DigitalGenius.

Source: Digital Genius Press Release
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